Contact Us for Sales, Service and Support

CARLEX AG have today an extensive network of offices with highly skilled personnel in Eastern Europe, Baltic States and the CIS countries.

Our customers need the highest levels of service and support to realise their objectives in the highly competitive world we do business in. It’s especially true in supporting critical path instrument systems, whether it be a herd improvement laboratory, a manufacturing environment or grain receival site. They all have one thing in common, none can afford to be down more than a few hours.

We install instruments and keep the customer in hand until they are up and running as well as we routinely carry out operational qualification, system integrations, troubleshooting, sceduled maintenance and fast emergency breakdown service.

We have a variety of preventative maintenance plans designed to meet the rigorous demands of your local environment insuring you get the most out of your equipment.

Application Support
Application engineers can help maximise your company’s profit. We have extensive industry knowledge and experience that can give you the competitive edge by guiding you to the right application and match your specific needs.

Maintenance contracts

Maintenance contracts offer customers peace of mind. One off budget allocation, scheduled preventative maintenance carried out by trained service engineers, genuine spare parts and full documentation in accordance with the agreement will maximize uptime and eliminate surprises. Various programmes are available to suit your requirements, just contact your local office.

 

Emergency service

We understand your business and appreciate the urgency of each call to us. Our global service network is well placed to provide factory trained service engineers on-site as quickly as possible. Every effort is made to ensure that the instrument/system problem is resolved in a timely manner and to your satisfaction.

 

Spare parts

FOSS is committed to keep stock of spare parts locally when and where they are needed. We take seriously your key performance indicators such as “up-time” and look to make our supply chain as efficient as possible.